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DUE TO COVID 19 ONCE PACKAGE HAS BEEN SHIPPED IT CAN NO LONGER BE RETUNED.
There are varying time limits in which you can cancel your order dependent on what delivery option you have chosen:
Standard delivery 7-15 business days after completing your order.
Express Delivery 3-7 business days after completing your order.
If you still want to cancel your order sign into your account. Look at your last order – if the button next to it says ‘cancel/view’, you still have time to cancel it by clicking that button. The status will change to ‘cancelled’.
When you place an order with LYLYTH, the funds are reserved for us – we don’t actually take the money until your order has been confirmed and sent to our warehouse. If you cancel your order, we don’t take the money however it may take up to 10 days for your bank or card issuer to make your funds available to you again.
If the ‘cancel/view’ button is not available, it’s too late for you or our customer care team to cancel your order. You can return your order to us once you’ve received it.
Returns are not accepted for discounted products although we can exchange the product for items in the same category of sale.
Returns and refunds are not accepted after 7 days from purchase.
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